Contact Us-HKIX.ONE-Hong Kong Dedicated Server

Dedicated Server Support

Our Server Management Service helps you to take care of your servers with weekly audits and server monitoring with support assistance. We provide support 24 hours a day, 7 days a week, 365 days a year through Live Chat and Emails with a response time less than 30 minutes. Our highly skilled team will proactively check your server health and take preventive actions.

Free 24/7/365 access to Level 3 engineers by email or live chat （Wechat/Skype/QQ/WhatsApp）
State of the art infrastructure for complete reliability
Software hardening to protect the integrity of your server
Monitoring your servers health proactively
The Server Administration Plan is a proactive service which we provide for companies and individuals who want their servers to be running around the clock and always have peace of mind because whenever a downtime is detected, our engineers quickly take the necessary steps to bring it online.
If our efforts are not productive, we would contact the data center directly and request a reboot. All this is done before the company or the individual contacts us reporting the downtime.
The type of servers we provide this service for are:
Linux Servers (Debian, CentOS, Ubuntu or other Linux)
VMware Esxi, Hyper-V, Proxmox VE Or other virtualization platform
Windows Servers
Configuration changes